Written by prominent thought leaders in the global fintech space, The AI Book aggregates diverse expertise into a single, informative volume and explains what artifical intelligence really means and how it can be used across financial services today. Key industry developments are explained in detail, and critical insights from cutting-edge practitioners offer first-hand information and lessons learned. Coverage includes: · Understanding the AI Portfolio: from machine learning to chatbots, to natural language processing (NLP); a deep dive into the Machine Intelligence Landscape; essentials on core technologies, rethinking enterprise, rethinking industries, rethinking humans; quantum computing and next-generation AI · AI experimentation and embedded usage, and the change in business model, value proposition, organisation, customer and co-worker experiences in today’s Financial Services Industry · The future state of financial services and capital markets – what’s next for the real-world implementation of AITech? · The innovating customer – users are not waiting for the financial services industry to work out how AI can re-shape their sector, profitability and competitiveness · Boardroom issues created and magnified by AI trends, including conduct, regulation & oversight in an algo-driven world, cybersecurity, diversity & inclusion, data privacy, the ‘unbundled corporation’ & the future of work, social responsibility, sustainability, and the new leadership imperatives· Ethical considerations of deploying Al solutions and why explainable Al is so important Table of Content Preface viii About the Editors xi Acknowledgements xiii 1. AI: Need to Know The Future of AI in Finance 6 What is AI and How to Make It Work for You 9 Getting to Day Zero: Let’s Get the Foundation Right 11 Navigating a Sea of Information, News and Opinion with Augmented Human Intelligence 14 The Seven Deadly Sins of AI 16 A New Internet, Data Banks and Digital World War 18 AI: A Cross Country Analysis of China versus the West 20 The AI Advantage: Near-Term Workforce Opportunities and Challenges 23 The Art of Involving Boards in Embracing AI 26 2. Deposits and Lending AI in Lending 34 Financial Technology and China’s Inclusive Finance 39 The Future of Deposits and Lending 43 Applications of AI in Deposits and Lending 46 Showcase and Customer Service: Leveraging Chatbots in the Banking Industry 49 The Power of AI to Transform the Global SME Credit Landscape 52 Using AI for Credit Assessment in Underserved Segments 54 Why Video Games Might Help You Buy Your First House 56 AI Opportunities in the African Financial Sector: Use Cases 58 3. Insurance Insurance and AI: Choices in Leadership, Purpose and Trust 65 Drifting into Algocratic Insurance? 71 Moving the A