Tiny Noticeable Things - The Secret Weapon to Making a Difference in Business by Adrian Webster (US edition, paperback) - 9781119780892

TINY NOTICEABLE THINGS DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTIONTNTs are Tiny Noticeable Things. People don’t need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone’s first name and recalling how they prefer to take their coffee, to sending someone a handwritten ‘thank you’ note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference.In Tiny Noticeable Things, best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level.Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers about the subtle ‘human’ touches that have put smiles on their faces, and gain invaluable insights into how just the smallest of things can give such a positive lift to those around us.If you want to differentiate yourself, don’t overlook the TNTs!WARNING – THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS‘I often say at work no-one can help everyone but everyone can help someone. I once had one of three hundred volunteers on a community build say “I can’t believe there’s generosity on such a scale.” The truth was each of those people gave what they could but the sum of those individual gifts of time and skill built a facility that changed vulnerable people’s lives. That for me is what TNTs are all about.’Nick Knowles – TV Presenter & Motivational SpeakerTable of Content Acknowledgments xiii Introduction xv Tiny Noticeable Things xv TNTs – The Difference xvi TNTs Shared xvii 1 Customer 1 Old Friend 7 We’re Open 9 Service with a Smile 11 Hot Chocolate Inspiration 14 Good Service x 2 16 Favourite Room 17 Caring at Invicta Court Care Home 19 Growing Customers 24 Happy Shoppers 25 Out of the Hat 26 Salt ‘n’ Pepper 28 Pterodactyl Postal Service 29 Fender Surprise 30 Saw You Coming 32 What, No Macaroons! 33 Pumped Up 34 Singing Conductor 36 Many Happy Returns 37 Memorable Appointment 39 Bon Voyage 40 Out-of-Way Recognition 42 Understated 43 Hear to Help 44 Belated Birthday 47 Food for Thought 49 Feeling Blessed 50 Beyond Our Remit 51 Bulb Blowing 52 Back Down the Pub 53 Problems Owned 55 All okay? 57 Merritt Christmas 59 Scottish Hospitality 60 No Problem 61 Special Requirements 64 Two-Way Street 65 Ice Cream Craving 66 Happy Ever After 67 . . . And Relax! 68 2 Team 71 Take a Break 76 Starfish Difference 78 You’ve been Mugged! 82 Paul’s Tree 84 From the Top 87 My Cuppa Tea 88 Yours Fore