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Firstly, members are requested to carefully review orders (price, quantity, specifications, etc.) when placing them. If there are any special requirements, they need to be explained promptlyThe delivery address and contact information must be accurate; otherwise, any resulting losses will be borne2. Other Agreements on Defective Product Exchanges: Members can exchange defective products within 3 days after receiving themWithin 7 days, if you find products with genuine quality issuesPlease contact our company first before exchanging; we will cover the return shipping fee onceCompany Maintenance or Repair: The company will charge additional fees based on actual conditionsIf there are product quality issues caused by the company, we will take full responsibility until the end. If there are product damages caused by customer carelessness, we will repair according to customer requirements. However, return postage needs to be borne by the customer. Our company has its own factory that provides personalized customization services. Merchants only need to provide product samples or clear images of product details along with relevant dimensions, and we can customize based on thatOur company will estimate and verify products based on the customer's customized needsDuring production, merchants need to pay mold fees in advance. Our company communicates and confirms samples produced through mold inversion before proceeding with productionFor large custom orders, before production, merchants need to pay a 20%-50% deposit based on the customized quantity