High Quality Contact Center Management: From Complaint Department to Value

Paperback : 286 pages

ISBN-13 : 978-9401454100

Product Dimensions : 16.94 x 2.08 x 24.05 cm

Publisher : Lannoo Publishers

Subject: Management Techniques / Management: Leadership & Motivation / Sales & Marketing / Customer Services

Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client Has social media killed our contact centres How do we throw off the negative aura surrounding contact centres

Judging by the amount of employees in the contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the cliche lives on that customers don't like these out-of-touch, impersonal contact centres. But how do these cliches stand up to the test of reality