Ins Hip-Hop Mini Double-Sided Goddess Pendant Necklace for Women, Light Luxury Niche European and American Minimalist Style Personality Choker Necklace for Women

1. Question: Is the product genuine?How to obtain an appraisal certificate?Answer: All products in our company are 925 sterling silver, and all products can be issued with an appraisal certificate. If you need an appraisal certificate, please contact our customer serviceIt usually takes 1-3 business days, please be patient. We will send the certificate to you as soon as possible after issuing it(If a certificate is issued and returned for a refund, the certificate fee cannot be refunded)2, Q: Does the product come with a silver chain and box? Answer: All products in our store are not equipped with chains for pendant orders, earrings do not come with silver earplugs, and all styles are purchased without matching boxes or certificates (except for products specifically marked as including certificates). If customers need packaging boxes or certificates, please click on the link below(If there are any included accessories, it will be noted)3, Q: When can the order be shipped after placing it today, and when can I receive it? Answer: Orders placed before 5pm on the same day can be shipped out on the same day with free shipping via regular courier. If you need it shipped via SF Express, please contact us to pay the price difference (note: in case of courier emergencies, there may be delays; please understand and we will keep you updated))4, Q: What are your working hours? How should we stay in touch? A: Our company's working hours are Monday to Sunday, from 9:00 AM to 12:00 PM; from 1:30 PM to 18:00 PM

Other times when online customer service Wangwang is not available, you can contact our factory manager Mr. Li at 5. Q: Is your factory's supply sufficient? A: The issue of wholesale stock shortages is quite common. We can only ensure that all products for sale have inventory, but as they say, "Life is unpredictable" because we deal with large daily sales volumes. We cannot guarantee that every style will be available at the time of shipment, but if there is a shortage, we will notify you on the same day and seek your agreement before proceeding. If the phone is unreachable or unanswered, we will handle the shortage by marking the missing styles on the sales order. We will send out available styles first to avoid delaying other styles needed by customers. We apologize for any inconvenience caused!

[After-Sales Guarantee] 1, Members should check if the product packaging is intact when signing for the goods. If any damage found during transportation, you should refuse to accept the item and contact our customer service for timely compensation discussions. Within 15 days after receiving the goods, if any product issues are found to be genuine quality issues, please contact our store first for exchange; we will cover the shipping cost. 2, Repair or Maintenance: Our store charges additional fees based on the actual situation. If product issues are caused by our store, we take full responsibility until resolved. If damage or issues are caused by customer carelessness, we will repair according to customer requirements, but return shipping costs need to be borne by the customer. If repair costs exceed 10.00 yuan, the customer needs to bear basic labor costs

[Custom Processing] Our shop relies on our own factory, supporting sample customization and drawing customization with one-on-one design. We have hundreds of factory workers, fast shipping, and over ten years of experience in silver jewelry production and processing. We can customize items for orders over 100 pieces, with free mold fees for orders over 300 pieces. We provide personalized customization services such as personalized processing. Merchants only need to provide product samples or clear images of product details along with relevant dimensions, and we can process them accordingly. At the time of production, merchants need to pay a mold fee ranging from 0-100 yuan. Our shop communicates and confirms samples through molded samples before proceeding with production. For large custom orders, merchants need to pay a 20-50% down payment based on the customized quantity