2: Within 7 days from the date of receipt shown on the courier, if the product is unopened and does not affect secondary sales, we support exchanges3: Free shipping for official event products. If customers return or exchange without reason, they need to bear both free shipping and return shipping costs4: There are some stains on the outer packaging of the product, which is not considered a quality issue. Due to friction during delivery, there might be some marks, but it does not affect product quality5: If the product has a slight odor, it is not considered a quality issue. New shoes that haven't been worn will inevitably have some odor but it doesn't affect health6: If there are quality issues or missing items after receiving the goods, the buyer needs to contact the seller within 24 hours from the time of receipt to verify the situation. If it exceeds the time frame, the buyer is responsible7: If there is a delay in delivery due to express factors during peak seasons, it's not the seller's fault. 8: The linked price does not include tax; tax will be added at the time of invoice generation. Please consult customer service for details