Why my wireless earbuds can NOT interconnect or Why only one side of my earbuds works?
Please fully recharge both earbuds and restore them to the default setting, then try to pair your earbuds again. If it doesn't work, please contact our support team.
(Important* Please remove the insulation sticker off from the earbuds)
Why one side of my earbuds can NOT be charged in the charging case?
Please adjust your earbuds' positions in the charging case, and make sure they both enter the charging state (The first and fourth indicators of the charging case are static white). If it doesn't work, please contact our support team.
(Important* Please remove the insulation sticker off from the earbuds)
How can my earbuds adjust the volume by touch control directly?
Please download the Baseus App and update it to the latest version, you can customize your gesture in the App. (Only for earbuds which can connected with Baseus APP)