Product description
Logical communication skills
Year and month of publication: 2019-09
Publisher: China Overseas Chinese Publishing House
Book Category: Culture and Education
Classification number: H019-49
Audience: This book is suitable for general readers
Delivery: Hzbook People's Park Center, 3/F, Pearl Tower, Chinatown
The book information is automatically collected from the Internet by computers and may not be accurate. Please refer to the actual product.
Chapter 1 Communication is a technical job, accurate expression can help you improve your competitiveness
Use language with a touch of humor to make communication fun
Think carefully before speaking: organize in your mind and speak in an organized manner
Pay attention to speech cultivation and improve influence in conversation
Practice well and make your words more charming.
Appropriate questions bring us closer together
Make him happy and don't be stingy with your kind words
Chapter 2: Have logic in your mind and speak appropriately and logically
Understand each others situation and control the communication process
Choosing words carefully and using words appropriately
If I were you - learn to speak from others perspective
Imitating each others movements can shorten the psychological distance
Match the other partys mental state to double communication efficiency
Arouse psychological resonance and make him feel like he is helping himself
Principle of reciprocity: "Hello to everyone, that's really good!"
Progress step by step and explain the truth thoroughly
Chapter 3: Words are touching, and a few words speak to the other persons heart
Speak to the "symptom" and speak to the other person's heart
Say what to whom and understand what the other person wants to hear
Halo Effect: At the beginning of interpersonal communication, how to make yourself stand out from the crowd
Sincerity effect: to make people move, you need to show sincerity
The south wind effect: What touches people's hearts is nothing but love first
The principle of good mood: be obedient and speak at the right time
Goodman's Theorem: Learn to give the other party the right to speak
The family also needs praise
Chapter 4: A combination of hardness and softness, using logic to flexibly take the initiative in discourse
Let the other person say "yes" step by stepUse the authority effect to guide the other partys attitude and behavior
By making insinuations, criticism is more easily accepted
Give the other party confidence during the conversation and easily resolve conflicts between the two parties
It is better to beg than to beg politely, and to persuade is worse than to guide.
Foreshadowing the context, "promotion" and "salary increase" are not difficult
Create a little suspense and let the other person change their point of view
Chapter 5 Efficient communication, the first sentence opens the floodgates of unfamiliarity
The first sentence is very important, try to attract others' attention
Break the restraint and create the feeling of "feeling like an old friend at first sight"
When meeting for the first time, how to find the content of the conversation
Introduce yourself and let others have a deeper impression of you
Opening tip: Call someones name accurately
Appropriate titles make people feel useful
Appropriate "self-exposure" helps to shorten the distance
Chapter 6: Respond skillfully and a good atmosphere makes communication more effective
Make the other person feel happy and he will have something to say
Say less "I" and try to get closer to the other person
Cater to your self-esteem and make the other person "surrender" to you
Change your preconceptions and ask again in a different way
Laugh at yourself at the right time to heat up the conversation
Whatever language he likes, he uses whatever language mode
Taking into account his wisdom
Listening and interjecting skillfully, step by step for better results
Chapter 7: Find the right moment, and the witty words are worth a thousand dollars.
Be obedient and speak at the right time
Learn to be silent when appropriate
Dont argue yet, say the key words when it matters most
When you speak, you have to turn around and explain the truth clearly.
Master the heat and dont just say whatever comes to mind
Choose the right moment and say what the other person wants to hear
Say it just right, seize the best time to speak
Find a breakthrough in persuasion through the things the other party is most proud of
The correct way to open a pun
"Peeling bamboo shoots layer by layer" made him "at a loss"
Ambiguity, an advanced "error"
Chapter 8: Because of peoples expressions, you can have a conversation with anyone
When facing superiors, speak in a neither condescending nor condescending way
If you have any objections to the leader, express them politely
When communicating with colleagues, there are "rules" for speaking when you are new here.
Be careful when talking to colleaguesGood subordinates are praised, leaders should make good use of words of praise
How to build trust through communication when facing customers
Start with a topic of interest to your customers
Choose a topic that interests the other person
Good at creating conversations with endless lasting appeal
Use small talk to bring the two parties closer together
Chapter 9: Step by step, persuasion must be logical
Use synchronous psychology to persuade
Use the other partys psychological set-up to cleverly persuade the other party
Make clever use of the "barrier to entry effect": first make small requests and then big ones
Use reverse psychology skillfully to persuade them in good faith
Create common ground and turn enemies into friends
Create tension and "force" the other party to make a decision
Point out his strengths and weaknesses to make persuasion more effective
Its easier to convince people by showing the benefits first
This book tells the importance of communication, ways and methods to improve communication skills, and guides readers on how to grasp the timing, rightness and emphasis of speech, master the skills of how to communicate with different people, the art of communication in different scenarios, and how to say goodbye. Talents will listen to you, the most lovable communication method, etc. Through specific examples and related knowledge of logic theory, the art of communication will be explained.
This book starts from a practical perspective, uses specific examples, and integrates relevant knowledge of logic theory to explain the art of communication. The whole book introduces the importance of logical communication, ways and methods to improve communication skills, and guides readers on how to grasp the right time to speak, understand the merits and importance of speaking, master the skills of communicating with different people, the art of communication in different scenarios, and how to say goodbye. Talent listens, the most likable communication method, etc. Reading this book will allow you to easily resolve embarrassment, expand your communication range, and be able to say what you want to say well and what is difficult to say well on different occasions and with different groups of people, improve your speaking skills, and easily cope with various scenes in life. , win friendship, love and career, and thus embark on the road to glorious success.
PrefaceIn our daily lives, we communicate with people all the time. In the workplace, you will inevitably have something to say with colleagues and leaders every day; at home, you must communicate with your wife, husband, parents, and children; in social interactions, you will inevitably have emotional connections with friends and clients. When communicating between people, it is very important to know how to speak, what to say, and how to put the words into the other person's heart. The fundamental purpose of speaking is to express and communicate, but without logic, the effects of expression and communication will be very different. Logic is the science that studies forms of thinking and their basic laws. When communicating with others, if you master appropriate logical communication methods, you can get twice the result with half the effort. A person who pays attention to logical communication knows how to speak to achieve a tacit understanding of "like old friends at first sight" when meeting strangers; when working with colleagues, he knows how to speak to win everyone's welcome; when visiting customers, he knows how to speak to win over others. Customer's heart. Therefore, they decide to buy their own products; when talking to lovers or friends, they know how to bring fun to each other and deepen the feelings between each other... And those who cannot speak are clumsy, unable to convey their meaning, and speak a lot of nonsense. If you are unable to communicate effectively with others, you will not only miss good opportunities, but it will also be difficult to make progress in your career. In short, communication is a skill and an art. A well-placed word can change a person's destiny; an inappropriate word can destroy a person or a thing. In