Clumsy: How to listen, understand & respond when necessaryAuthor: Akif BasriPublisher: Faith Publication (Malaysia)Year published: 2021In Malay285 pagesSoftcoverWhen one expresses his problem, we sometimes feel responsible giving him his advice and words of encouragement. We think by just listening, it's not enough to help. But when we try to give advice, he is away. I want to be silent, to say something wrong. Clumsy.What exactly should we do as listeners When is the right time us to just listen or give advice Is it enough to help with just listening Being a listener plays an important role in the problem of problems because he feels heard. We hear to understand, not necessarily respond.Through the clumsy book, Akif Basri features practical tips us to deal with clumsy when interacting face to face and in cyberspace so that we can be listeners who can provide safe space people to express problems.