100% Quality [Wiley] The Power Of Understanding People: Key To Strengthening Relationships, Increasing Sales

Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and permance, and even more satisfying marriages and friendships. This book provides the tools to understand others' unique communication style as well as your own. Get detailed advice on how to adjust to diverse communication styles, develop a unifying language the organization, and better match motivational techniques to team members. Through storytelling and experiential exercises, author Dave Mitchell helps you gain insight into your own unique interaction style and teaches you how to communicate, motivate, sell, and service more successfully no matter the personality types involved.

Offers insight into the behavior cues and questions to ask to better understand someone's interactive preferences

Explains how to enhance your sales efts by better targeting your brand message to the client's style so that your products/services resonate with them more

Examines strategies creating a high perming work environment and achieve greater customer service excellence

Contains conflict resolution strategies, including how to effectively work out differences within a team, between work units, with customers, and even in your personal life