Product description
Return and Exchange Policy
Our ceramics are crafted with premium materials and meticulous design. As each piece is lovingly made, you may notice natural characteristics such as minor dark speckles, tiny pinpricks, or slight surface variations . These artisanal signatures attest to the human touch behind every creation. We encourage thoughtful consideration before purchasing.
Every piece tells a story - minor variations make your ceramic companion uniquely yours.
While we employ carefully reinforced packaging with cushioning materials, the fragile nature of ceramics means we strongly recommend: Prompt inspection upon delivery. Contact us within 48 hours with photos of both items and packaging if damage occurs.
We'll gladly arrange a replacement, refund, or credit for your next order to ensure your complete satisfaction.
For Other Quality Concerns
Should any unexpected quality matters arise, we warmly invite you to reach out within 6 days of delivery. Our artisans will gladly craft a replacement or arrange a full refund to honor your trust in our craftsmanship.
For returns based on personal preference, kindly initiate the process within 6 days. While we'll promptly refund the item's value, please note that original shipping fees help sustain our eco-friendly packaging initiatives.
•Quality Issues →Full Refund+ Free Return
•Change of Mind → Item Return+Item Refund (Shipping Deducted)
By placing your order, you acknowledge understanding these policies designed to protect both your investment and our artisans' craftsmanship.